What’s important

It’s really important to us is that you are delighted with your purchase and the service you receive from us.

So we will do the following things:

  • Give sound practical advice, if you are not sure which product to choose, to make sure you get the most suitable option that gives you the best value
  • Send your order out to you on the same or next working day if the item is in stock
  • Contact you if the item you have ordered is out of stock to ask you if you would like an alternative or if you would prefer to wait until the item comes back into stock
  • Keep our website up to date so you will know if the item you are ordering is in or out of stock
  • Reply to your query on the same or next working day
  • Replace your item in the unlikely event that it is or quickly becomes faulty

 We have a no quibble exchange or refund guarantee for goods in perfect condition that need to be swapped or returned

We want to leave you with a warm feeling inside, knowing that we really care.  We want you to be so pleased with both your product and experience, that you want tell all your friends about us!

These things are really important to us, so you have our permission to tell us off if we don’t make the grade. Please also let us know if you have any ideas of how we could improve our service.